Document background
The Warranty Complaint Letter is a crucial document used when a product under warranty fails to meet expected standards or develops defects within the warranty period. This document is particularly important in Hong Kong's consumer protection framework, where specific legal requirements govern warranty claims and consumer rights. It serves as an official record of the complaint and typically precedes any legal action. The letter should detail the product specifications, nature of the defect, warranty coverage, and requested remedy, while adhering to Hong Kong's Sale of Goods Ordinance and related legislation. This formal communication is often a required step before pursuing other remedies and can be used by both individual consumers and businesses.
