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Master Contract
I need a Master Contract for an IT services relationship with a Danish software provider, to be effective from March 1, 2025, that includes strong data protection provisions and service level commitments while allowing for multiple future project-specific work orders.
1. Parties: Identification and details of the contracting parties, including registration numbers and authorized representatives
2. Background: Context of the agreement, relationship between the parties, and general purpose of the master contract
3. Definitions and Interpretation: Defined terms used throughout the agreement and rules of interpretation
4. Scope of Agreement: Overall scope of the master agreement and its relationship to future specific agreements
5. Term and Termination: Duration of the agreement, renewal provisions, and termination rights
6. Ordering Process: Procedures for placing and accepting orders under the master agreement
7. Prices and Payment Terms: General pricing principles, payment terms, invoicing requirements, and price adjustment mechanisms
8. General Obligations: Core obligations of each party under the master agreement
9. Compliance and Audit Rights: Compliance requirements and rights to audit performance and records
10. Confidentiality: Protection and handling of confidential information
11. Intellectual Property Rights: Ownership and usage rights of intellectual property
12. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
13. Force Majeure: Events excusing performance and related procedures
14. Dispute Resolution: Procedures for resolving disputes, including jurisdiction and governing law
15. General Provisions: Standard legal provisions including assignment, amendments, severability, and entire agreement
1. Data Protection: Required if personal data processing is involved, addressing GDPR compliance
2. Service Levels: Include when specific performance metrics need to be maintained
3. Exclusive Rights: Used when granting exclusive rights or territories to a party
4. Personnel and Subcontractors: Include when specific requirements for personnel or use of subcontractors are needed
5. Insurance Requirements: Detailed insurance obligations when specific coverage types and amounts are required
6. Export Control: Required for international trade or when dealing with regulated goods/services
7. Environmental Requirements: Include when environmental compliance or sustainability commitments are relevant
8. Anti-Corruption: Detailed anti-corruption provisions for high-risk jurisdictions or industries
9. Change Control: Include when formal processes for changes to services or deliverables are needed
1. Schedule 1 - Pricing Schedule: Detailed pricing structure, rates, and calculation methodologies
2. Schedule 2 - Service/Product Specifications: Detailed specifications of services or products covered by the agreement
3. Schedule 3 - Service Levels and KPIs: Detailed service level requirements and key performance indicators
4. Schedule 4 - Governance Model: Detailed procedures for contract governance and escalation processes
5. Schedule 5 - Standard Forms: Templates for orders, acceptance, reports, and other standard documents
6. Schedule 6 - Technical Requirements: Technical specifications and requirements
7. Schedule 7 - Contact Details: List of key contacts and authorized representatives for both parties
8. Schedule 8 - Approved Subcontractors: List of pre-approved subcontractors and their scope of work
9. Appendix A - Data Processing Agreement: Required GDPR compliance documentation if personal data is processed
Authors
Information Technology
Manufacturing
Professional Services
Retail
Healthcare
Financial Services
Telecommunications
Construction
Energy
Transportation and Logistics
Consumer Goods
Industrial Services
Pharmaceutical
Agriculture
Real Estate
Legal
Procurement
Commercial
Finance
Operations
Risk and Compliance
Sales
Business Development
Supply Chain
Project Management
Account Management
Executive Leadership
Chief Executive Officer
Chief Legal Officer
General Counsel
Legal Director
Commercial Director
Procurement Manager
Contract Manager
Business Development Manager
Chief Financial Officer
Operations Director
Risk Manager
Compliance Officer
Sales Director
Supply Chain Manager
Project Manager
Account Executive
Legal Counsel
Commercial Manager
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