The Service Level Agreement For Warehousing And Distribution is essential for businesses operating in Belgium that require professional storage and distribution services. This agreement is typically used when a company outsources its warehousing and distribution operations to a specialized service provider, requiring clear definition of service levels, performance metrics, and operational procedures. The document ensures compliance with Belgian regulations governing logistics operations, including the Belgian Civil Code, Commercial Code, and relevant safety and transportation laws. It provides comprehensive coverage of key aspects such as storage conditions, handling procedures, delivery timeframes, inventory management, reporting requirements, and liability allocation, while incorporating specific Belgian legal requirements and industry standards for logistics operations.
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1. Parties: Identification of the service provider (warehouse operator) and the customer
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of technical terms, KPIs, and specific terminology used in the agreement
4. Services Scope: Detailed description of warehousing and distribution services to be provided
5. Service Levels and KPIs: Specific performance metrics, measurement methods, and reporting requirements
6. Operational Requirements: Day-to-day operational procedures, including receiving, storage, and dispatch
7. Systems and Technology: Requirements for warehouse management systems and technology integration
8. Security and Safety: Security measures, safety protocols, and compliance requirements
9. Pricing and Payment: Fee structure, payment terms, and invoicing procedures
10. Term and Termination: Duration of agreement, renewal terms, and termination provisions
11. Liability and Insurance: Risk allocation, limitation of liability, and insurance requirements
12. Confidentiality: Protection of confidential information and trade secrets
13. Force Majeure: Provisions for unforeseen circumstances and their handling
14. Governing Law and Jurisdiction: Specification of Belgian law application and dispute resolution procedures
1. Dangerous Goods Handling: Required when the services include handling of dangerous or hazardous materials
2. Temperature-Controlled Storage: Required for cold chain or temperature-sensitive goods
3. Customs Handling: Required for international goods requiring customs clearance
4. Value-Added Services: Optional section for additional services like packaging, labeling, or assembly
5. Personnel and Training: Detailed requirements for staff qualifications and training when specific expertise is required
6. Sustainability Requirements: Environmental and sustainability obligations when specifically required by the customer
7. Business Continuity: Disaster recovery and business continuity requirements for critical operations
8. Data Protection: Detailed GDPR compliance measures when personal data processing is involved
1. Schedule 1 - Service Level Specifications: Detailed KPIs, measurement methodologies, and performance targets
2. Schedule 2 - Pricing Schedule: Detailed breakdown of all charges, rates, and additional fees
3. Schedule 3 - Operating Procedures: Detailed operational processes and procedures
4. Schedule 4 - Systems Specifications: Technical requirements for IT systems and interfaces
5. Schedule 5 - Reporting Requirements: Templates and specifications for required reports
6. Schedule 6 - Insurance Requirements: Detailed insurance coverage requirements and minimum limits
7. Schedule 7 - Site Rules and Procedures: Specific rules and procedures for warehouse operations
8. Appendix A - Contact Details: Key contacts and escalation procedures
9. Appendix B - Form of Reports: Standard templates for operational and KPI reporting
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