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1. Parties: Identification and details of the contracting parties
2. Background: Context of the agreement and relationship between the parties
3. Definitions: Key terms used throughout the agreement
4. Services/Scope: Detailed description of services or products covered by the agreement
5. Term and Renewal: Initial term and automatic renewal provisions, including renewal periods
6. Payment Terms: Pricing, payment schedule, and price adjustment mechanisms
7. Termination Rights: Conditions and process for termination, including notice periods
8. Service Levels: Performance standards and metrics
9. Obligations of the Parties: Specific responsibilities of each party
10. Representations and Warranties: Standard and specific warranties from both parties
11. Liability and Indemnification: Limitation of liability and indemnification provisions
12. Confidentiality: Protection of confidential information
13. Force Majeure: Circumstances excusing performance
14. Governing Law and Jurisdiction: Belgian law application and dispute resolution
15. General Provisions: Standard boilerplate clauses including notices, amendments, etc.
1. Data Protection: GDPR compliance section, required if personal data is processed
2. Intellectual Property: IP rights and licenses, needed if IP is created or transferred
3. Insurance: Insurance requirements, important for high-risk services
4. Compliance with Laws: Specific regulatory compliance requirements for regulated industries
5. Personnel: Staff requirements and qualifications if service delivery involves specific personnel
6. Security Requirements: IT/Physical security provisions for sensitive operations
7. Business Continuity: Disaster recovery and business continuity for critical services
8. Audit Rights: Audit provisions for regulated industries or critical services
9. Change Management: Process for implementing changes to services or terms
1. Schedule 1 - Service Description: Detailed technical or operational service specifications
2. Schedule 2 - Service Levels: Detailed SLA metrics, measurements, and penalties
3. Schedule 3 - Pricing and Payment: Detailed fee structure, calculations, and payment terms
4. Schedule 4 - Key Personnel: List of key staff and their roles if applicable
5. Schedule 5 - Security Requirements: Detailed security protocols and requirements
6. Appendix A - Notice Details: Contact information for formal notices
7. Appendix B - Change Request Form: Template for requesting and documenting changes
8. Appendix C - Service Reports: Templates for regular service reporting
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